Privacy Policy

Next Day Legal is operated by Next Day Legal. We provide the technology platform: the questionnaire, the document analysis, the drafting engine and the systems that move your matter along.

The legal work is not ours. Every letter is reviewed and approved by a solicitor at the reviewing law firm, and it is that firm, not us, that provides legal services to you. Both we and the firm handle your information, and this policy covers our part. The firm handles your information under its own professional and privacy obligations.

We collect only what a letter of demand actually requires:

• Your details — your name or your business’s legal name, ABN or ACN, address, email and phone number, and whether you are registered for GST.
• Details of the debt — what it is for, the amount, the dates, the basis of the obligation, what has happened between you and the debtor so far, and what outcome you want.
• Details of the debtor — their legal name, ABN or ACN, address and email, and your account of your dealings with them.
• Documents you upload — invoices, contracts, quotes, purchase orders, statements and correspondence. These often contain information about other people: staff who signed or sent things, contact names, and sometimes payment details.
• Payment information — handled entirely by Stripe. We never see or store your card number; we keep only the fact that a payment succeeded, the amount, and Stripe’s reference for it.
• Basic technical information — standard server logs. We deliberately keep the contents of your matter out of our application logs.

This is worth calling out, because you are giving us information about someone who has not dealt with us and has not agreed to anything.

When you tell us about a debtor, or upload a document naming someone, we collect that information from you rather than from them. We use it only to assess whether we can act and to prepare the letter you have asked for. We do not sell it, we do not use it to build any profile, and we do not use it for any other matter.

If the debtor is an individual — a sole trader, for example — that person has the same rights under this policy as you do: they can ask what we hold about them, ask us to correct it, and complain if they are unhappy. If they contact us we will deal with them directly, and we may need to tell you that they have.

Please only upload documents that relate to this debt. If a document contains information about unrelated people, redact it or leave it out.

• To decide whether we can take your matter at all — some matters we refuse, and those rules run on your answers.
• To check what you have told us against your documents, and to come back to you where they do not line up.
• To prepare the letter of demand, the summary the reviewing solicitor reads, and the explanation we give you.
• To take payment and to refund you where we cannot proceed.
• To keep the audit trail that a regulated-adjacent service needs: who did what to your matter, and when.

We use artificial intelligence to read your documents and to draft your letter. This is central to how the service works and to why it costs what it does, so we would rather you heard it from us plainly than found out later.

The AI models we use are provided by Anthropic. Your intake answers and the contents of your uploaded documents are sent to Anthropic for processing, and that processing takes place outside Australia, including in the United States. This is an overseas disclosure of your personal information. Anthropic processes it on our instructions to provide the service and under its commercial terms; it does not use it to train its models.

No letter is ever sent on the strength of an AI draft alone. A qualified solicitor reads and approves every letter, and can change or refuse it.

Everything else stays in Australia: your matter, your documents and the audit trail are stored in Sydney.

• the reviewing law firm — the reviewing solicitor sees your whole matter. That is the point of the service.
• The debtor — once a letter is approved and sent, its contents go to the debtor. That is also the point.
• Anthropic — AI processing, as described above, overseas.
• Stripe — payment processing. Stripe operates internationally and handles your card details under its own terms.
• Supabase and Vercel — our database, file storage and hosting. Our data is held in their Sydney region.
• Anyone we are required to disclose to by law, or where we need to establish or defend a legal claim.

We do not sell your information, we do not share it for advertising, and we do not use it for anything other than running your matter and the service.

Legal matters need a durable record: the letter, the evidence it rested on, and the approval trail. We keep your matter and its documents for seven years from the date we last acted on it, which reflects the record-keeping expected of legal work.

If you want your information deleted sooner, ask us. We will delete what we can, and tell you plainly what we must keep and why — usually the approval record for a letter that was actually sent.

Your documents are stored in a private bucket that is not publicly reachable, everything travels over encrypted connections, and access to the review dashboard is restricted to the reviewing solicitor. We keep the contents of matters out of application logs.

Your matter has its own private web address. Anyone with that link can see the status of your matter, so treat it like a password and do not post it anywhere public.

You can ask us for a copy of the personal information we hold about you, and you can ask us to correct anything that is wrong. Email privacy@nextdaylegal.com.au and we will respond within a reasonable time, normally 30 days. There is no charge for asking.

Tell us first — email privacy@nextdaylegal.com.au and we will look into it and come back to you.

If we cannot sort it out between us, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992. If your complaint is about the legal services rather than this platform, the relevant legal services commissioner in your state or territory handles those.

If we change this policy we will update the date at the top of this page. If a change materially affects a matter you have with us, we will tell you directly.