Terms of Service

Two organisations are involved, and the difference matters.

Next Day Legal — that is us — provides the platform. We collect your information, analyse your documents, prepare a draft letter and run the systems around your matter. We are not a law firm. We do not give legal advice, and using this platform does not create a solicitor–client relationship between you and us.

the reviewing law firm provides the legal services. A solicitor at the firm reviews your matter, decides whether the letter should be sent, changes it if it should be changed, and takes professional responsibility for the letter that goes out under the firm’s name. Your solicitor–client relationship is with the firm.

Where these terms describe legal work — reviewing, approving, sending a letter — that is the firm acting, not us.

The service prepares a single letter of demand for an unpaid business debt, reviewed and approved by a solicitor. That is the whole product.

It is not:

• Ongoing legal representation, or advice about your position beyond the letter.
• A debt collection service. We send one letter; we do not chase, call or pursue.
• Court proceedings, a statutory demand, or any step in winding a company up.
• A guarantee that you will be paid. Whether the debtor pays is entirely up to them.

If your matter needs any of those, the letter is not the right tool and we will say so.

You must be in Australia, acting for a business, and chasing a debt that a business owes you. We do not currently act on debts owed by individuals in a personal capacity.

We refuse some matters outright. Among others, we will not act where court or tribunal proceedings are already on foot between you and the debtor, where the debt appears to be outside the legal time limit for recovery, where the debtor appears to be insolvent, where you bought or were assigned the debt, where the amount is really compensation for a loss rather than a fixed sum owed, or where the matter belongs to a specialist regime such as employment, family law, strata or tax.

We will also refuse to write a letter that threatens anything beyond civil recovery of the debt. A demand from us will not raise criminal consequences, immigration or visa consequences, publicity, or contact with the debtor’s employer, whatever you ask us for.

When you submit a matter you are telling us, and we rely on it, that:

• The information you give us is true and complete to the best of your knowledge.
• The debt is genuinely owed to you, and you have not sold or assigned it to anyone else.
• The documents you upload are genuine and you are entitled to give them to us.
• You are not asking for the letter to harass, pressure or punish anyone.
• You will tell us promptly if the debtor pays, or if anything material changes.

A letter of demand is built entirely on what you tell us. If what you tell us is wrong, the letter will be wrong, and the consequences of sending a wrong demand rest with you.

A standard matter is $349 and a complex matter is $499, both including GST. We treat a matter as complex where the amount claimed is over $20,000, or where our checks flag two or more points that need the solicitor’s particular attention. The price is shown to you before you pay, and it does not change afterwards.

An optional express service adds $150. Payment is taken when you submit your matter for checking, before any drafting happens.

If we cannot produce a letter for you, you get all of your money back. In full, without argument, and without you having to ask.

That applies where:

• Your documents contradict your answers and two rounds of follow-up questions cannot resolve it. We will not draft a letter we are not confident in.
• Reading your documents brings a matter within one of our refusal rules.
• The reviewing solicitor decides the letter should not be sent.

Refunds go back to the card you paid with. Where we refuse your matter during the questionnaire, before you have paid, nothing is charged at all.

Once a letter has been approved and sent, the work is done and the fee is not refundable — including where the debtor does not pay, disputes the debt, or ignores the letter entirely. None of that is within our control, and none of it means the service failed.

We aim to have a reviewed letter back to you by the next business day, and within twelve business hours where you have paid for the express service. These are targets we work to, not guarantees: a matter that raises something genuinely difficult takes as long as the solicitor needs, and we would rather be late than send something wrong.

If we materially miss an express turnaround, tell us and we will refund the express fee.

We use artificial intelligence to read your documents and prepare the draft letter. Every letter is then reviewed and approved by a qualified solicitor before it is sent, and the solicitor may change it or decline to send it. Nothing goes out on an AI draft alone.

Our automated checks also refuse to release a draft where they cannot verify a fact against your evidence. This is deliberate: we would rather hold a letter back than send one that overstates your position.

Once a demand has been sent, do not contact the debtor repeatedly about the debt, do not post about it publicly, and do not agree to a payment arrangement without getting it in writing. These things can undermine your position and, in some cases, expose you to a complaint. Our client explanation covers this in more detail for your matter.

Nothing in these terms excludes anything that cannot lawfully be excluded, including the consumer guarantees under the Australian Consumer Law. Where those guarantees apply and we fail to meet them, you have the rights the law gives you, and nothing here limits them.

Beyond that, and to the extent the law allows: our liability for any claim connected with the service is limited to re-supplying the service or refunding what you paid us for the matter, at our option. We are not liable for the debt itself, for the debtor’s conduct or failure to pay, for any commercial consequence of sending or not sending a letter, or for indirect or consequential loss.

The reviewing solicitor’s professional obligations to you, and the firm’s liability for the legal services it provides, are a matter between you and the firm and are not affected by this section.

You can stop at any point before you pay, and nothing is charged. After payment, you can ask us to stop and we will refund you if the letter has not yet been approved and sent.

We can decline or stop work on a matter at any time — most obviously where something you told us turns out not to be right, or where the letter you want is one we will not write. If we do, you are refunded.

These terms are governed by the law of Queensland, and the courts there deal with any dispute about them. If part of these terms turns out to be unenforceable, the rest still applies.

We may update these terms. The version that applies to your matter is the one published when you submitted it.